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Jet Art Aviation Ltd Terms and Conditions

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By committing to purchase an item from Jet Art Aviation LTD you confirm that you have read, understood and agree with our full Terms and Conditions. By purchasing an item from Jet Art Aviation Ltd you are agreeing to the Terms and Conditions as set out below.

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Website / Company Privacy Policy

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In accordance with GDPR (General Data Protection Regulation) we have reviewed and updated our Privacy Policy and Privacy Statement respectively ensuring we are compliant with the new law in effect from 25 May 2018. For a copy of our Privacy Statement please follow this link.

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Payment

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  • We accept payment via PayPal - Credit/Debit Cards are accepted through PayPal only - Cheques made payable to ‘Jet Art Aviation Ltd’ must be cleared into our account, usually about 5 working days, before goods are shipped, Bank Transfer or Cash on collection

  • Payment is to be received in full within 7 days if purchased from our eBay store, or 14 days from the invoice date if purchased as a direct sale. Payment terms of 28 days are available on a pre-approval basis.

  • Payment terms will be set out in any sales contract drawn up. The maximum time we hold items on a sales contract is 6 months. After this time if payment is not received, the sales contract is null and void and the items will be placed back on sale.

  • Failure to pay within any predetermined time frame can result in termination of the sales agreement and forfeit of goods at our discretion.

  • Goods remain the property of Jet Art Aviation LTD until payment has been received in full, including any applicable shipping costs. On receipt of full payment, ownership of goods described by Jet Art Aviation LTD will pass to the buyer.

  • Deposits - see section below.

 

Shipping, Postage and Packing, and Collections

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The majority of our items are sent with couriers such as FedEx and Parcelforce as they offer a fast, tracked and fully insured service. We will need your contact number to pass on to the courier who may need to contact you. Some smaller items may be sent via standard Royal Mail. We will make every effort to dispatch your item as soon as possible once payment has been received. However, please allow up to 5 working days for your item to be processed and dispatched. All shipping costs include courier prices, packing, insurance where required and VAT where applicable.

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  • Our couriers will leave a card if there is no one in to receive a parcel. It is the responsibility of the consignee to contact their local depot and rearrange delivery at a convenient time. If no contact is made a second delivery will be attempted, after this the item will be returned to us. This will result in the original shipping cost being forfeited in any refund given. If you want your item re sending you will be responsible for a 2nd full shipping amount to be paid before we re-ship the item.

  • Please check individual item for specific delivery prices or contact us with a postal code so we can provide a shipping quotation.

  • We are not open directly to the public but can arrange for collections in person. Prior consent and an appointment must be made. All payments must be cleared before the item is picked up. We will accept cash on pick up with prior consent. Please ensure you have adequate transportation for the item. Contact us with any questions on this.

  • Certain items which contain glass (such as instruments and gauges) or those of a specific fragile nature will not be covered by the post office or shipping agent insurance. We will pack this type of item as carefully as possible to prevent breakage in transit however breakages do sometimes happen.

  • Please check your item carefully and contact us within 24 hours of receiving your item with any damages or problems and photographs of the outside of the packaging and the item damage. We do not accept responsibility for anything discovered after this time.

  • We will use the address and postcode you provide us for all shipments. If these are incorrectly provided we cannot be held responsible for any items lost or returned to us. Lost items due to incorrect addresses are not covered by postage insurance and therefore not our liability. Items returned to us due to incorrect addresses will only be re-shipped after the postage has been repaid.

  • The UK postage prices are for UK MAINLAND only. Shipping to the Highlands and islands (including Northern Ireland) will incur a surcharge for courier shipping. Please contact us for a delivery quote before making a purchase.

 

International Shipments and Export Licences

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International shipping prices are based on location and volume of the shipment. For an accurate quote we will need your full address including zip/post code. Some items will need an export license which take approximately 6 to 8 weeks but could take longer.

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  • International shipments may incur an import charge, quarantine fee or handling charge by the Country or State of the consignee. It is the sole responsibility of the consignee to pay any import costs and should be taken into consideration when purchasing an item and what will be the final amount payable. Any item returned due to refusal of import duties payment will forfeit the right to a refund.

  • We can only export to certain countries. Please contact us with any questions.

  • If an item needs an export licence we will need the buyer to assist with the application by completing an end user certificate / undertaking and composing a covering letter detailing the proposed end use. Any import paperwork required by the country the item is being exported to is the responsibility of the buyer and must be in place before the item is shipped. Further information on your country’s import policies can be found by contacting your appropriate governmental department. Any import duties, tax, customs clearance fees etc applicable to a shipment are the responsibility of the buyer.

  • Any item that requires an export licence will have a non-refundable deposit/cost implication for export paperwork of 10% (up to a maximum of £500 GBP) included as part of the total invoice value. This amount will be deducted from any refund if a cancellation is requested before the item has been shipped or if the export license is rejected for any reason. Any item that needs an export licence cannot be returned once it has been shipped, see Returns Section below for further information.

 

Returns, Cancellations and Refunds

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Return requests must be made to office@jetartaviation.co.uk with your name, date of purchase, invoice number and reason for return. Do not return without prior approval. To avoid having to return items please check all dimensions, costings and addresses before ordering. If unsure about suitability, email us for further information.

 

  • Any item returned, or order cancelled before being sent but after payment has been received will be subject to a 20% reduction after the original postage costs have been removed – see restrictions and exceptions to this in sections on International Shipping and Returns

  • All items must be returned unused, in the condition they left us, in their full clean original packaging and reach us within 5 days of acceptance of the return. We cannot accept returns of any items after this period.

  • Once your item has been checked any refund applicable will be made within 5 working days

  • We do not do not offer a free returns service. The buyer must fund and arrange the return postage including adequate insurance for the item. In certain circumstances we can arrange for large items to be collected by our couriers however the cost of this will be deducted from any refund given. Please contact us to arrange or discuss further.

  • We are not responsible for items lost in transit back to us. A returned item must be sent via Recorded or Special Delivery. Any returns not received by us in their entirety and condition as sent, will forfeit our terms and no refund will be issued.

  • Items can be returned to us in person by pre-arranged appointments only.

  • Returns are not accepted on Aircraft, Engines, Special Order, Film Props and Bespoke items and items requiring an export licence that have been shipped.

  • All Aircraft and Engine sales are final. We do not offer refunds on deposits or full payment once funds are received.

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Deposits and Milestone Payments

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As many of our larger items are unique it is not company policy to take deposits to hold items. For some higher value items, such as full aircraft, an exception may be made and agreed on with the customer in advance. By paying a deposit you agree with these terms. The terms of the deposit will be made clear on the sales invoice/contract and will come into effect as soon as the deposit is received. A deposit does not transfer ownership from Jet Art Aviation. Only payment in full does this.

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  • All deposits are non-refundable.

  • Deposit amounts will be individual to the specific item or customer and will be agreed by both parties before funds are transferred.

  • The invoice, or an Agreement of Sale drawn up and signed by both parties for higher value items, will include a time scale for the balance of funds to complete the sale.

  • If the balance is not received within the agreed timescale the deposit is forfeited and the item will be placed back on sale. see Payment Section above for further information.

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Additional Information

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  • We want you to be completely satisfied with your purchase and for the item to reach you in perfect condition. If you encounter any problems either with the item or delivery please contact us within 24 hours for shipping damage and 14 days for a return so that we can resolve any issues.

  • We aim to respond to any questions as soon as possible but it may take longer for us to reply. Please be patient. If you need an immediate response we can be contacted during UK office hours 08:30 to 16:30 Monday to Friday, on the phone number provided on our website.

  • All our aircraft, parts and products are sold as display items with no airworthy guarantee. It is the responsibility of the purchaser/user to have any item tested where necessary and insure they are fit for purpose.

  • Jet Art Aviation accept no responsibility for damage or loss caused by using our items.

  • It is the responsibility of the purchaser/user to ensure any items like wall mirrors etc have the correct fixings for the installation. Jet Art Aviation do not provide these or place a guarantee on fixing to walls etc.

  • All items are sold ‘as is’ and ‘sold as seen’ for display / museum use only.

  • All pictures and text are copyright of Jet Art Aviation LTD and may not be reproduced without prior permission.

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Media Policy

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  • Any media or press coverage of any kind including but without limitation: radio, TV, newspaper, magazine, online media that features Jet Art Aviation Ltd, our projects, property or staff is agreed in accordance with our media policy agreement; a copy of which will be provided on first contact with the business. This media policy in accordance with the said terms of use grant authority and permission in full for Jet Art Aviation Ltd to use any coverage for our own PR purposes including on our website and on social media. As such you also confirm there are no copyright restrictions for Jet Art Aviation to use any articles, stories, features both written or recorded for our own marketing and PR use.

  • By publishing any article or news story on Jet Art Aviation Ltd, our projects, property or staff, you are giving Jet Art Aviation full permission and authority to copy and reproduce the same including; scanning, photocopying, downloading etc as part of our media release policy and agreement, a copy of which will be provided to all journalists in contact with Jet Art Aviation in advance of releasing information to the press and alongside any press release we issue. A copy of our media policy and statement can also be found on our website Terms and Conditions page. All images supplied to the media or in company press releases are copyrighted to Jet Art Aviation and are to be credited accordingly. By featuring us in any press publications you hereby confirm that you have read, understood and agree with our terms of use as outlined above.

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